This privacy notice explains how Sam's Hair Design looks after personal information you give me or that I learn by having you as a client and the choices you make about marketing communications you agree I may send you. This notice explains how I do this and tells you about your privacy rights and how the law protects you.
TOPICS:
– What information I collect about you
– How information about you will be used
– Marketing Employment
– How long your information will be kept for
– Where your information is kept
– Access to your information and correction
– Cookies
– Other websites
– Changes to my privacy notice
– How to contact me
WHAT INFORMATION I COLLECT ABOUT YOU
I collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment or buy a product, whether contact is online, on paper, by email or over the phone.
The information you give me may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information and IP address.
For clients under the age of 16, I will only keep and use their personal information with the consent of a parent, carer or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
In law, I am allowed to use personal information, including sharing it outside the salon, only if I have a proper reason to do so, for example:
– To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
– When it is in my legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
– When you consent to it: I will always ask for your consent to hold and use health and medical information.
I will therefore share your information with:
– Providers of my salon software system (Fresha)
– Mailing houses (GoDaddy)
– Suppliers of my website (WordPress)
I have rigorous data protection and security policies in place with all my suppliers.
I will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
MARKETING
I would like to send you information about products and services which may be of interest to you. I will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop me from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us by email via our ‘Contact Us’ page.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, I will keep your information to contact you no more than twelve times a year – for a maximum of 1 year from your last visit to the salon.
After a year I will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 6 years) and financial transactions (which we are obliged to keep for 6 years).
WHERE YOUR INFORMATION IS KEPT
This information is encrypted and held in the cloud with our booking system provider (Fresha). Historical consultation forms (prior to the use of the online booking system) are locked and stored away. Paper consultation/consent forms for current clients are locked and stored within the salon.
Your information is stored within the European Economic Area on secure servers provided by Fresha. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although I will do my best to protect your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that I hold about you. This will normally be free, unless I consider the request to be unfounded or excessive, in which case we may charge a fee to cover my administration costs.
If you would like a copy of some or all of your personal information, please contact me via email info@samshairdesign.co.uk
I want to make sure that your personal information is accurate and up-to-date. You may ask me to correct or remove information you think is inaccurate.
You have the right to ask me to object to my use of your personal information, or to ask me to delete, remove or stop using your personal information if there is no need for me to keep it.
You have the right for removal of photo or video content from my social media platforms: if you do not wish a piece of content that you are featured in to be on my social media platforms or website, please contact me directly for it to be taken down
E-NEWSLETTERS
I email e-newsletters to inform you about products, services and treatments provided by my salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. I use this information to refine future email campaigns and provide you with more relevant content based around your activity.
COOKIES
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
MY COOKIE POLICY
I use cookies to personalise content and ads, to provide social media features and to analyse my traffic. I also share information about your use of my website with my social media accounts, advertising and analytics partners, who may combine it with other information that you have provided to them, or that they’ve collected from your use of their services. You consent to my cookies if you continue using this website.
OTHER WEBSITES
My website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
CHANGES TO MY PRIVACY NOTICE
I keep my privacy notice under regular review and I will place any updates on this webpage. This privacy notice was last updated on 22nd March 2021.
HOW TO CONTACT ME
Please contact me if you have any questions about my privacy notice or information I hold about you:
By email: info@samshairdesign.co.uk
Or write to me at: 14 Fletcher Gardens, Amen Corner, Bracknell, Berkshire, RG421FJ
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling
